Cloud-based platform unifies multi-service scheduling, effective resource planning and touchless arrivals to eliminate waiting room congestion.
Manchester NH – The City of Manchester Tax Collector's Office, in partnership with Qmatic, is pleased to announce the launch of a new online appointment system designed to reduce wait times and make it easier for residents to access City services.
The new system allows residents to schedule appointments online for motor vehicle title and registration services, as well as property tax services. By offering appointments in advance, the City hopes to reduce crowded waiting areas, improve customer service, and help staff serve residents more efficiently.
The system also includes several features to make visits to the Tax Collector's Office more convenient, including:
- Online Appointment Scheduling: Residents can schedule appointments in advance and select the services they need during their visit.
- Mobile Check-In: Visitors can check in using their phones or by scanning a QR code, allowing them to wait outside the lobby until they are ready to be served.
- Improved Wait Time Management: The system provides staff with real-time information on appointments, wait times, and customer volume to help manage daily operations and reduce delays.
Mayor Jay Ruais and Tax Collector Brenda Masewic Adams issued the following joint statement:
“We are always looking for ways to improve City services and make them more convenient and accessible for Manchester residents. This new system will help reduce wait times and provide greater flexibility by allowing residents to schedule appointments in advance. It’s another step in our ongoing efforts to modernize City services and better serve the people of Manchester.”
Our new appointment platform is now live. The QR Code below and this link cityofmanchestertax.qmatic.io/booking may be used to reserve an appointment.
Manchester Parks & Rec is excited to announce it is taking on management of the immensely popular Manchester Basketball League, founded by Manchester Youth Sports Executive Director Chris Morgan five years ago. This no-cut, recreational league has served upwards of 400 youth each year while keeping costs affordable for families.
“Parks & Rec is extremely grateful to Chris for building this outstanding program and for supporting us as we take it on,” says Mark Gomez, Chief of Parks & Rec. “We are also thankful for the support of the Manchester School District and Board of School Committee, whose collaboration on use of school gyms will keep barriers to participation low.”
“When I founded the Manchester Basketball League five years ago, my goal was simple: give every kid who wanted to play basketball an opportunity to play, especially those who didn’t make their school teams,” Morgan says. “My hope is that through the City’s resources, access to school facilities, and ability to reach families throughout Manchester, the program can grow substantially and provide opportunities for even more children.”
Manchester Youth Sports is continuing its broader mission of developing and supporting youth athletic opportunities throughout Manchester. Manchester Parks & Rec shares this mission and looks forward to future collaborations.
Founded in 2021, the Manchester Basketball League has provided an opportunity for children of all skill levels to play organized basketball. Under Parks & Rec, this program will be re-branded as the Manchester Rec Basketball League. Coaches will continue to emphasize skills development, teamwork, and sportsmanship. Players will be evaluated and teams selected to promote balanced competition.
The league is open to children who reside in Manchester and are currently in grades one through eight. Teams will be sorted into multiple divisions by age and sex.
Players can register at manchesternh.recdesk.com.
In addition, Parks & Rec will be hiring youth and adult officials, scorekeepers, and building managers for the league. Those who are interested can apply at manchesternh.gov/Departments/HumanResources/Employment.
League contact: Nick Provencher, 603-624-6444
Stay Informed. Stay Safe. Manchester, NH!
The City of Manchester is introducing Manchester, NH Alerts, a new emergency notification system powered by Genasys Alert that will replace Nixle.
Stay connected and receive important information when it matters most, including:
- Text Alerts – Get important updates sent directly to your phone.
- Email Updates – Receive timely information in your inbox.
- Emergency Notifications – Stay informed about emergencies and other important public safety announcements.
Don't miss an important alert! Sign up today to stay informed and help keep yourself and your family safe.
Sign up now: https://www.manchesternh.gov/EmergencyAlerts
![Stay Informed. Stay Safe. The City of Manchester, NH Has a new emergency messaging platform that will replace Nixle. Sign up for Genasys Alert platform style=]( "Stay Informed. Stay Safe. The City of Manchester, NH Has a new emergency messaging platform that will replace Nixle. Sign up for Genasys Alert platform on our website at Manchesternh.gov/EmergencyAlerts. Sign up today!")
MANCHESTER, NH - Mayor Jay Ruais announced the following events.
WHAT: Sununu Youth Development Center Task Force Community Meetings. The purpose of these Community Meetings is to discuss the current state of the sale of the property and solicit community input.
WHEN and WHERE:
- November 4, 2026 at Webster Elementary School from 6:30pm-8:30pm
- November 10, 2026 at Highland-Goffe's Falls Elementary School from 6:30pm-8:30pm
WHO:
- Manchester Mayor Jay Ruais
- June Trisciani, Alderman At-Large
- Bryce Kaw-uh, Alderman Ward 1
- Norm Vincent, Alderman Ward 11
- Mike Reed, Realtor
- Joshua Wright, Ward 1 Resident
- Bradford Cook, Attorney, Chairman of Task Force
- Mark MacKenzie, State Representative (District 40/Ward 1, Abutter of Property)
- Jeff Myrdek, Manchester Historic Association Representative
- Gary Hunter, Direct Abutter
- Marcy Lyman, Natural Resources Consultant, Secretary of the Task Force
BACKGROUND:
Earlier this year, Mayor Jay Ruais established the Sununu Youth Services Center (SYSC) Property Task Force in August 2026 to ensure Manchester residents and stakeholders have a voice in the future sale and redevelopment of the State-owned property. The Task Force is charged with gathering community input and identifying priorities related to land use, traffic, infrastructure, historic preservation, and neighborhood impacts. Its findings and recommendations will help inform the State's Request for Proposals (RFP) process and ensure Manchester's interests are represented throughout the property's disposition.
The former Sununu Youth Services Center property is zoned MX-2 (Mixed-Use Neighborhood). This zoning designation allows a combination of residential housing and small-scale commercial businesses. It permits housing types such as single-family homes, duplexes, townhouses, and small apartment buildings with up to nine units, along with neighborhood-serving businesses such as small shops, offices, and daycare facilities. The goal is to encourage housing and convenient access to local services while maintaining the character and scale of surrounding neighborhoods. The purpose of the Community Meetings is to obtain citizen input on what uses, within the zoning restrictions, the Task Force should recommend to the state.
Move will strengthen efforts addressing student absenteeism and graduation rates, with continued support of Manchester youth
Manchester, NH - Last night, the Board of Aldermen approved Mayor Jay Ruais' proposal for the City's Office of Youth Services (OYS), reinforcing the department's focus on supporting Manchester’s youth and formalizing its ongoing collaboration with the Manchester School District to build on early successes in addressing chronic absenteeism, classroom behavior, and high school graduation rates.
This proposal follows months of community engagement and solicitation of input from youth-centered partners, key stakeholders, and elected officials, alongside a comprehensive operational assessment of OYS. Through this process, the City identified opportunities to better align the department's resources with the needs of Manchester's students, schools, and families.
"We took a thoughtful approach in evaluating the challenges facing our young people, listened to our educators, Aldermen, and community partners, and identified areas where we can make a meaningful difference," said Mayor Jay Ruais. "Chronic absenteeism, students disengaging from the classroom, and young people struggling to graduate are challenges we can address and continue to improve upon. We have dedicated professionals in our Office of Youth Services who are uniquely positioned to help address these issues. This effort is about giving them the structure, direction, and tools to do just that."
The Manchester Health Department's 2025 Community Health Needs Assessment identified chronic school absenteeism and high school graduation rates as factors negatively impacting health outcomes in the community. Recognizing the potential long-term consequences of students becoming disengaged from school, the City sought to identify how OYS could play a more direct role in addressing these challenges.
In April, the City convened 114 participants representing a broad cross-section of Manchester's youth-serving community to identify strengths, gaps, and opportunities in existing services. A second meeting in July, facilitated by Manchester Proud, brought together 62 participants representing 47 organizations and agencies.
Throughout these discussions, participants consistently identified the need for stronger coordination among existing services, improved access to resources, and additional support for middle and high school students.
Under the approved proposal, OYS counselors located in the schools will become formally integrated into the Manchester School District's Multi-Tiered System of Supports for Behavior (MTSS-B), working directly alongside school administrators, counselors, school-based community partners, and other support staff.
As part of each middle and high school’s MTSS-B team, OYS counselors will focus on supporting identified students experiencing chronic absenteeism, intervene with students who repeatedly cut class, help students transition successfully from middle to high school, and
provide individualized support to students at risk of dropping out. OYS counselors will continue to participate in behavioral intervention teams and help expand programs focused on conflict resolution, positive school climate, and student engagement.
"Manchester has an incredible network of organizations committed to helping our young people succeed, but we know there are gaps in how those services are coordinated and delivered," Ruais continued. "Rather than duplicate the good work already being done, we are taking a more strategic approach to connecting students with the support they need. By focusing OYS on the challenges we have identified, we can strengthen our schools, support families, and help put more students on a path toward success."
The new department structure also establishes a Youth Community Liaison position to improve coordination among the City, School District, and community organizations, helping connect young people and families with existing resources and services. The Liaison will also work towards enhancing existing collaborations and establishing new alliances among partners to
address additional identified needs of the City’s youth.
The approved proposal establishes an 18-month pilot program beginning in January 2027 and concluding in June 2028. A formal Memorandum of Understanding between the City and Manchester School District will establish roles, responsibilities, expectations, and accountability measures for the Manchester School District, OYS, and their respective staff.
Throughout the pilot, the City and School District will collect and evaluate real-time data on student engagement, interventions, and outcomes, with regular updates provided to the Board of Mayor and Aldermen and Board of School Committee.
"For more than five decades, the Office of Youth Services has evolved to meet the changing needs of Manchester's young people," Ruais concluded. "Today, we are continuing that tradition by identifying the challenges before us and taking meaningful steps to address them. Our responsibility is to ensure that City resources are being used effectively and that our young people have every opportunity to succeed."
FOOD RECALL ALERT – KAYEM FOODS
The USDA has announced a Class I (High Risk) recall of approximately 1.58 million pounds of ready-to-eat meat and poultry products due to possible improper storage temperatures.
Affected products include certain hot dogs, sausages, bacon, deli meats, and other products distributed nationwide under multiple brand names.
Consumers and food establishments: Check your products and inventory. Do not eat, sell, or serve recalled products. Discard them or return them to the place of purchase.
🔗 Full recall details and affected product list:
https://www.fsis.usda.gov/recalls-alerts/kayem-foods-inc--recalls-meat-and-poultry-products-due-possible-temperature-abuse
Coming this November…
Tax Office Appointment Platform
Save Time. Skip the Line.
The Manchester Health Department is excited to share its Annual Resource Guide for 2026–2027.
The Guide lists resources and services for Manchester residents who might need healthcare and prescription assistance, food and clothing resources, employment and transportation services, mom and baby supports, mental health and substance use treatment, veteran and senior services, housing and legal assistance, winter resources, and recreational activities.
Click HERE for the 2026–2027 Annual Resource Guide on the Manchester Health Department’s website. Our multi-lingual staff will be happy to help you in Spanish, French, Kinyarwanda, Kirundi, Lingala, or Swahili. Other language assistance is also available by reaching out to our Public Health and Safety Team (PHAST) at phast@manchesternh.gov or calling 603-655-6841.